Ingrated Messaging

Genial's Unified Messaging (or UM) service is the integration of different electronic messaging and communications media (e-mail, SMS, Fax, voicemail, video messaging, etc.) technologies into a single interface, accessible from a variety of different devices. While traditional communications systems delivered messages into several different types of stores such as voicemail systems, e-mail servers, and stand-alone fax machines, with Unified Messaging all types of messages are stored in one system. Voicemail messages, for example, can be delivered directly into the user's inbox and played either through a headset or the computer's speaker. This simplifies the user's experience (only one place to check for messages) and can offer new options for workflow such as appending notes or documents to forwarded voicemails.

Unified Messaging was expected by many in the consumer telecommunications industry to be a popular product, first augmenting and eventually replacing voicemail. However, UM was slow to gain consumer acceptance, and UM vendors such as Comverse were badly hit when the slowdown in the telecommunications industry in 2001 made carriers wary of spending large amounts of money on technology with little proven consumer demand.

Take Texting to a New Level with a Seamless Messaging Experience

  • Introducing the Integrated Messaging service: Send and receive text and multimedia messages from your phone, tablet or the web using your Wireless phone number.

  • Personalize your messaging experience with Auto Reply and custom notifications.

  • Save your messages to a SD card and retrieve them any time.

  • Use the Content Finder to quickly find photos, web links and contact information in your messages.

Increase customer satisfaction

Mobile and remote workers can access voice and fax messages anytime, anywhere. This productivity boost and quick, effective collaboration spans the enterprise, helping you improve service, revenue, and customer sat scores.

Serve multiple locations

Use a single messaging system to serve subscribers at multiple locations. This capability improves interoperability with third-party PBXs and heterogeneous dial plans.

Protect your investments

Integration with existing messaging systems lets you get maximum value from your investments.

Reduce total cost of ownership

Server consolidation and integration with switches from Avaya and other vendors let you lower maintenance and hardware costs.

For hospitality businesses, improve efficiencies

In the hospitality industry, provide a comprehensive, simple-to-use messaging solution for both guests and staff. Our advanced communications features can boost overall guest satisfaction as well as operational efficiency.